Refund & Cancellation Policy

Our services and products are custom-made for your business, and we start work as soon as you pay. Because of this, all sales are final. Payments are non-refundable, and nothing can be returned or exchanged, except for the limited cases listed below. By paying, you confirm that you have read and accepted this policy.

1. No refunds, returns or exchanges

Once payment is made, we do not offer refunds, cancellations, returns, exchanges or credits for any package or item (including Invyrah Connect and the QR stand, virtual tours, landing pages, websites, photoshoots, hosting and support). This applies whether or not work has started, and whether or not you use what we deliver, including if you change your mind, no longer need the service, or the results are different from what you hoped for.

2. Why

We reserve our time, team and tools for your order as soon as you pay. The QR stand is made specially for you with your business name, logo and review link, and all our other work is customised for your business, so none of it can be resold or reused. That is why we cannot take it back or exchange it.

3. Payment method: no cash on delivery

We accept online payment only, through Razorpay. Cash on delivery (COD) is not available for any order.

4. Results are not guaranteed

We do not guarantee any number of reviews, ratings, rankings, visitors or sales. Not getting the results you expected is not a reason for a refund.

5. Damaged, wrong or lost QR stands

If your QR stand arrives damaged, or is not what you ordered (for example, it shows the wrong business name or the QR does not work because of our error), we will reprint or replace it free of charge. We do not refund in these cases. To make a claim:

• Tell us within 48 hours of delivery.
• Send clear photos of the item and the outside of the package. A short video of the parcel being opened is best.
• Keep the packaging until we have replied.

If the courier confirms that your parcel was lost in transit, we will send a new one at no cost to you. Damage caused after delivery, such as wear, water, or the item being dropped, is not covered.

6. Wrong or incomplete delivery address

Please check your delivery address and phone number carefully before you pay, because the courier uses them as given. If a parcel cannot be delivered because the address or phone number was wrong or incomplete, or because nobody was available to receive it, the cost of sending it again is yours. Parcels returned to us by the courier are re-sent only after you pay the new shipping cost.

7. Delivery times

We build your QR within 24 hours of receiving your complete business details, and then hand it to the courier. Courier delivery then usually takes a few more days depending on your pincode. These times are estimates, not promises. Delays by the courier, weather, holidays or events outside our control are not a reason for a refund or cancellation.

8. Limited exceptions to the no-refund rule

The only case where we will refund is if you were charged more than once for the same order, or charged the wrong amount because of a technical error. We refund only the extra amount, which we can confirm from our payment records. Please tell us within 7 days of the payment.

Claims that a service was not received are not a reason for a refund. We keep records of your order, our messages with you, our courier records and what we delivered, and these are the record of what was provided.

9. Corrections instead of refunds

If something we delivered has a mistake, tell us and we will fix it. We will make reasonable corrections to the design and content within your package, as long as the mistake is not from details you gave us (for example, a wrong link or a misspelled name that you provided). These fixes are the remedy for problems with delivered work.

10. Rescheduling

Photoshoot dates can be rescheduled once if you tell us at least 24 hours before the agreed time. Missed or late-cancelled appointments may not be rescheduled and are not refundable.

11. How to make a request

Message us on WhatsApp at +91 79056 59997 or email animesh914043@gmail.com with your name, your Payment ID (it starts with pay_) and details of the issue. We reply within 2 working days.

12. If a refund is approved

Approved refunds are started within 5 to 7 working days and go back to the same payment method you used. Your bank or card provider can then take a further 5 to 10 working days to show the money in your account.

13. Disputes and chargebacks

Please contact us before raising a dispute with your bank or card company so we can sort out any problem quickly. We will respond to any dispute with proof of the payment, this policy, your acceptance of it at checkout, the work delivered and the courier's delivery record.

Questions about this policy? Please contact us before you pay.